Frequently Asked Questions

Yes please contact our customer service team as soon as possible to change your order.

Choose your desired bracelet, add it to your cart, and follow the steps at checkout to place your order.

With us, you can easily pay afterwards via Klarna. This allows you to receive your bracelet first and pay later at a time that suits you best.

You can pay with Apple Pay, iDEAL, credit card, and other popular payment methods.

Each colour has a specific meaning, for example red for protection and blue for wisdom. For an overview of the meaning of each colour, check out our blog on The meaning of each colour.

Yes, our Tibetan bracelets are adjustable and fit most wrist sizes comfortably. The product page under product information shows how big or small the bracelet is adjustable.

Our Tibetan bracelets are handmade and inspired by traditional Tibetan designs, known for their spiritual and cultural significance.

Yes, we use only high-quality natural stones.

For best care, avoid prolonged exposure to water and chemicals. Store the bracelet in a dry place.

Once we have received your returned product, we will process the refund within 5-7 working days.

Contact us for return instructions and we will be happy to help you.

You can return your purchase within 30 days of receipt.

Yes, we also deliver outside the Netherlands. Shipping costs and delivery times may vary per country. For a detailed and up-to-date overview, please check our Shipping and Ordering page.

Currently, we do not offer an option to choose a specific time for delivery, but you can track your parcel if you have chosen the option with Track & Trace.

Once we have received your order, your order will be prepared for delivery within 24 to 48 hours at the latest. This only happens on working days, on public holidays or weekends, it will happen from the first working day.

When the shipping option Track & Trace is selected, you will receive a tracking number with link to follow your order. For shipments via Letterbox Post you will not receive a Track & Trace tracking number.

Within the Netherlands, there is an option for free shipping. This requires choosing Letterbox Post. This is a shipment without Track & Trace. Outside the Netherlands we offer shipping options from €5.95. In addition, shipping with Track & Trace is free from €30

Orders are usually delivered within 1-2 working days within the Netherlands. Different delivery times apply for the rest of Europe. For a detailed and up-to-date overview, please check our Shipping and ordering page.

Contact us and we will make sure your bracelet is repaired or replaced.

Yes, all our bracelets come with a 6-month warranty.